Hello!Write to support@littlehello.app for support, privacy requests, or a safety concern. Please include your device, app version, and what happened. Never send your password or sign-in code.
Signing in
Use an email address you control. The six-digit code works once and expires after ten minutes. Check junk mail if it hasn’t arrived, and wait for the resend timer before requesting another code.
Passwords
After signing up with an email code, open Settings → Sign-in & Security → Set or change password. Verify your email with a fresh code, then choose a password of 15–128 characters. Saving it signs out other devices. If you forget your password, sign in with an email code and set a new password in Settings.
Joining your people
Open the invitation link or paste its eight-character code into Hello!. You can preview the circle before joining. Invitations last seven days and may be revoked or used; ask the owner for a new one if needed.
Where did a recording go?
Voice notes last up to seven days, with up to twenty-four hours to replay after completing a listen. Deletion, leaving a circle, or removal can make recordings unavailable sooner. Expired recordings cannot be recovered through the app.
Blocking and reporting
Open a person’s little hellos → Safety options to block or report them. You can also use Settings → Your circles → People → Safety options. To report a specific recording, open it and choose Report this recording. Manage blocked people in Settings → Safety. Blocking works across all circles; both people stay in shared circles, where names remain visible. Reports go to authorized moderators. The report form explains when specifically attached content will be preserved for investigation. You can report a circle as spam in its settings and optionally leave it; this does not attach its audio history. Report concerns before a recording expires, because deleted recordings cannot be recovered. For urgent danger, contact local emergency services.
Deleting your account
Open Settings → Account → Delete account. Pass ownership or close circles you manage first. If you cannot access the app, email us from your account address. We will verify the request before taking action. See the Privacy Policy for what deletion removes and what may be retained temporarily.
Something doesn’t feel right
If someone misuses Hello!, contact us with the circle name, a description, and any relevant time or account details. Circle owners can remove members; you can leave a circle at any time unless you need to transfer ownership first. Hello! is not monitored as an emergency service. For immediate danger, contact local emergency services.